MANAGING EXPECTATIONS (Week Seven)

Managing expectations is the single most important aspect of maintaining a healthy & rewarding relationship with clients. An Elite Pharmacist, for example, needs to manage the expectations of some pretty important people Patients, clients, managers, board, and other stakeholders depending on where the career path. Imagine telling the patient that the medicine you requested has not arrived when you promised they would have it that day (in the case of managing logistics for your pharmacy startup.

Reputation is everything in the health/pharma industry (public relations) and most likely in your chosen career path. Consistently having positive relationships with clients leads to a calmer work day and a higher level of productivity.

Take the ride and enjoy this course. Hopefully, after this, you’ll have a clearer way to manage expectations of all you have contact with.