MANAGING EXPECTATIONS (Week Seven)

Managing expectations is the single most important aspect of maintaining a healthy & rewarding relationship with clients. An Elite Pharmacist, for example, needs to manage the expectations of some pretty important people: patients, clients, managers, board members, and other stakeholders depending on your career context. Imagine having to tell the patient that the medicine requested has not arrived when you promised they would have it that day (managing logistics for your pharmacy startup).

Reputation is everything in all spheres of life, especially in the health/pharma industry (public relations). Irrespective of your chosen career path, it is important to consistently maintain positive relationships with clients, which leads to calmer workdays and higher levels of productivity. In this course, you’re going to learn how to manage expectations effectively. Let’s begin!